Consulting, separate from the advisory.
Not everything is a sourcing decision. Where the work is strategic, not something any supplier fulfills, SpearPoint engages as a consultant, scoped and billed directly, independent of any supplier relationship. The through-line is the same: Vision → ROI → Execution.
Where consulting shows up.
Immersive CX & EX Strategy
AI is the enabler; immersion is the outcome. We design the workflows first, tie them to retention, cost-to-serve, and engagement, then integrate AI with guardrails, so the pilot doesn't fail where most do.
Procurement & Incentives as Growth Levers
Supplier incentives, rebates, and market development funds aligned to strategy and embedded in your reporting, turning procurement from overhead into a growth engine with EBITDA impact.
BPO + Technology Synergy
Workforce flexibility for the CX era: outsourced capacity integrated with your platforms and dashboards so capacity scales without friction, and lower cost per contact funding the next improvement.
Technology Consulting & IT Stack Management
Where the stack should be in three years, what to retire, what to consolidate, then the ongoing management that keeps it there. The management side →
Diligence & Integration
Technology diligence on the target, integration plan on close, and the contract landmines found before they're yours.
Supplier Consulting for the TSD Market
For technology suppliers selling through the distributor channel: channel strategy, partner program design, advisor enablement, fractional channel leadership. See the practice →
Rapid baseline of CX/EX maturity, technology, and spend. Recommendations in hand within weeks.
Modular priorities sequenced for immediate value and long-term scale, with the business case attached.
Retainer-based guidance, BPO oversight, and quarterly optimization, the Roadmap phase, continuously.
Through the advisory
Anything that ends in choosing and provisioning a supplier. Compensated through regulated distribution, at standard rates, fully disclosed, and your price does not move.
- Landscape, evaluation, and sourcing
- Contract and pricing negotiation
- Adoption and go-live oversight
- Technology management and intelligence IT support via SHELBY
Through consulting
Strategic, advisory, and program-level work no supplier fulfills, engaged and billed directly as a project, retainer, or workshop.
- CX/EX strategy and AI deployment design
- Procurement and incentive alignment
- Roadmaps, diligence, program design
- Fractional leadership and training
Advisory question, or consulting question?
SpearPoint has two sides. The advisory sources and manages services without changing your price. Consulting is engaged and billed directly for strategic work no supplier fulfills. Three quick questions will tell you which side of the house you're talking to.
Nothing is recorded. It's a conversation starter, not a form.
Does this end with a supplier being selected or replaced?
Which sounds closer to the work?
How should SpearPoint be paid?
This runs through the advisory.
Landscape, evaluation, sourcing, and lifecycle, with your price unchanged. Start with a technology review and we'll build the Landscape.
Start a Technology ReviewThis is a consulting engagement.
Strategic work engaged and billed directly, independent of any supplier outcome. It usually starts with an Experience Audit.
See consulting servicesIt's probably both, and that's normal.
Most real problems start as strategy and end as a sourcing decision. We scope the consulting piece first and let the advisory handle what falls out of it.
Talk to an Advisor