Not everything is a sourcing decision. Where the work is strategic — not something any supplier fulfills — SpearPoint engages as a consultant, scoped and billed directly, independent of any supplier relationship. The through-line is the same: Vision → ROI → Execution.
AI is the enabler; immersion is the outcome. We design the workflows first, tie them to retention, cost-to-serve, and engagement, then integrate AI with guardrails — so the pilot doesn't fail where most do.
Supplier incentives, rebates, and market development funds aligned to strategy and embedded in your reporting — turning procurement from overhead into a growth engine with EBITDA impact.
Workforce flexibility for the CX era: outsourced capacity integrated with your platforms and dashboards so it scales seamlessly, with lower cost per contact funding the next improvement.
Where the stack should be in three years, what to retire, what to consolidate — then the ongoing management that keeps it there. The management side →
Technology diligence on the target, integration plan on close, and the contract landmines found before they're yours.
For technology suppliers selling through the distributor channel: channel strategy, partner program design, advisor enablement, fractional channel leadership. See the practice →
Rapid baseline of CX/EX maturity, technology, and spend. Recommendations in hand within weeks.
Modular priorities sequenced for immediate value and long-term scale, with the business case attached.
Retainer-based guidance, BPO oversight, and quarterly optimization — the Roadmap phase, continuously.
Anything that ends in choosing and provisioning a supplier. Compensated through regulated distribution, at standard rates, fully disclosed — your price does not move.
Strategic, advisory, and program-level work no supplier fulfills — engaged and billed directly as a project, retainer, or workshop.
SpearPoint has two sides. The advisory sources and manages services without changing your price. Consulting is engaged and billed directly for strategic work no supplier fulfills. Three quick questions will tell you which side of the house you're talking to.
Nothing is recorded. It's a conversation starter, not a form.
Landscape, evaluation, sourcing, and lifecycle — with your price unchanged. Start with a technology review and we'll build the Landscape.
Start a Technology ReviewStrategic work engaged and billed directly, independent of any supplier outcome. It usually starts with an Experience Audit.
See consulting servicesMost real problems start as strategy and end as a sourcing decision. We scope the consulting piece first and let the advisory handle what falls out of it.
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