What We Source and Manage
AI & Automation, run as part of one managed stack.
SpearPoint sources this category across every major supplier through the national distributor
network, negotiates it, and then manages it for the life of the contract — inventoried
in SHELBY, reconciled monthly, renewed on purpose. Maximum impact from the spend, minimum
vendor debt.
- Workflow-first design: the decision points and data flows before the tool
- Conversational AI, ML platform, document/workflow automation, and RPA sourcing
- Integration with CRM, CCaaS, UCaaS, and the data platform
- Guardrails, testing with real users, and adoption oversight
- Outcome tracking so the pilot becomes a program
Typical trigger
- AI pilots that stalled after the demo
- Contact center or back-office automation targets
- Document-heavy processes
- Leadership mandate to 'do something with AI'
