What We Source and Manage
CX / UCaaS / CXaaS, run as part of one managed stack.
SpearPoint sources this category across every major supplier through the national distributor
network, negotiates it, and then manages it for the life of the contract — inventoried
in SHELBY, reconciled monthly, renewed on purpose. Maximum impact from the spend, minimum
vendor debt.
- License and seat-type analysis; call-flow and integration mapping
- Shortlist across every major UCaaS and CCaaS supplier
- Scripted demos, weighted scorecard, benchmarked pricing
- Porting, devices, E911, and true-up negotiation
- Adoption oversight and go-live
Typical trigger
- PBX or legacy contact center at end of life
- Omnichannel or AI-agent requirements
- CRM, EMR, or ITSM integration is non-negotiable
- Hybrid workforce with shifting headcount
